One Cup, No Return

Episode 39 of 40

After three years of faithful patronage, a customer's modest request for extra ice at her favorite café set off a furious outburst from the owner, who told her the ice cost electricity and ordered her out. She left quietly without a word. The very next day she led her 300 employees to the bakery next door, and they strolled past the café's now-deserted storefront as if it no longer existed. The insult has cost the owner dearly, and the woman's calm, cold departure marks the start of her quiet reckoning.

All episodes (40)